Yamamoto Travel (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information Collection & Cookies
When you visit our website, we automatically collect certain information, including:
•Technical Data: IP address, browser type, operating system, and device information.
•Website Interaction: Pages visited, referring sites, and time spent on our website.
•User-Provided Data: If you sign up for our newsletter, create an account, or contact us, we collect details such as your name, email, and preferences.
We use cookies to enhance user experience, personalize content, and analyze traffic. You can manage cookie settings in your browser, but disabling them may limit some website functions.
2. How We Use Collected Information
We use the data collected to:
•Improve website content and user experience
•Personalize your visit based on preferences
•Analyze website traffic and user demographics
•Respond to inquiries and provide customer support
•Detect, investigate, and prevent fraud or security breaches
•Send newsletters and updates (only if you opt-in)
We do not sell or share personal information with third parties, except for trusted service providers who assist in website maintenance, analytics, and marketing. We may disclose information when legally required or to protect our rights.
3. Advertising & Analytics
We use Google Analytics and Google Ads to understand visitor behavior and deliver relevant advertisements. If you prefer not to receive personalized ads, you can adjust your settings through your Google account ad preferences.
4. Data Storage, Security & Protection
We implement industry-standard security measures to protect your personal data, including:
•Secure, password-protected databases
•Encrypted storage for sensitive data
•Regular security audits to prevent unauthorized access
However, while we strive to protect your data, no system can guarantee 100% security.
Google Cloud Compliance & Data Protection
•Google Cloud Platform (GCP) Sharing Options are Disabled to prevent unnecessary data exposure.
•Cloud Data Processing Addendum (CDPA) Accepted to align with Google’s security standards.
•EU Data Protection Laws (GDPR) Certified to ensure compliance with data privacy regulations.
5. User Rights: Review, Modify, or Delete Your Data
Under GDPR and other privacy laws, you have the right to:
•Access & Correct Your Data: Request a copy or update inaccurate details.
•Request Deletion: Ask us to erase personal data when no longer needed.
•Withdraw Consent: Opt out of marketing communications at any time.
To exercise your rights, email us at: info@yamamototravel.com.
6. Third-Party Links & Liability
Our website may contain links to third-party websites with separate privacy policies. We are not responsible for the content or data practices of these external sites. Please review their policies before sharing any personal information.
7. Terms of Use & Disclaimer
•All content on this website is for informational purposes only.
•Users may download materials for personal, non-commercial use but may not resell, redistribute, or modify content without permission.
•While we strive for accuracy, we are not liable for outdated or incorrect information.
•Yamamoto Travel is an independent entity and is not affiliated with any educational institution or government.
8. Policy Updates & Contact
We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of any revisions.
1. Business Information (事業者情報)
•Business Name (会社名): 合同会社 Yamamoto Travel
•Business Operator (事業者名): 山元ラヤンミラ
•Business Address (所在地): 大阪市中央区南久宝寺町１丁目３−７ セレニテ堺筋本町プリエ
•Business Phone Number (電話番号): +81 90-9178-0911
•Business Email Address (メールアドレス): contact@yamamototravel.com
•Website URL (ウェブサイト URL): https://yamamototravel.com
•Representative Director (代表責任者): 山元ラヤンミラ / Mico Yamamoto
•Business Hours (営業時間): 10:00–18:00 JST, Monday to Friday (excluding national holidays)
2. Selling Price & Additional Fees (販売価格および追加料金)
•Tour / Service / Digital Product Prices:
All prices are displayed on individual product or booking pages and include applicable consumption tax unless otherwise stated.
•Additional Charges:
•Credit Card & PayPal Processing Fees: Included in the listed price unless specified.
•Bank Transfer Fees (if applicable): Paid by customer.
•Transportation & Attraction Entry Fees: Not included unless explicitly mentioned in the product details.
•International Transaction Fees: May apply depending on your card issuer or payment method.
3. Payment Methods & Timing (支払方法および支払時期)
•Accepted Payment Methods:
•Credit Cards: Visa, Mastercard, American Express, JCB
•PayPal
•Bank Transfer (available upon request)
•Payment Due Date:
Full payment is required at the time of booking. Bank transfers must be confirmed before the service begins.
4. Delivery of Services (サービスの提供時期)
•Tours & Experiences:
Booking confirmation will be emailed immediately after payment.
•Digital Products (PDF Guides, Maps):
A download link will be delivered instantly via email upon successful payment.
•Custom Travel Planning Services (if applicable):
Delivery timelines vary and will be communicated at the time of booking.
5. Cancellation & Refund Policy (キャンセルおよび返金ポリシー)
Guest-Initiated Cancellations (お客様都合のキャンセル)
•Full Refund: Cancel at least 24 hours before the scheduled start time.
•No Refund: Cancellations made less than 24 hours in advance.
•How to Cancel: Contact us via email or website contact form.
Digital Products (PDF Guides)
•Non-refundable due to the nature of the product. All sales are final.
Company-Initiated Cancellations (事業者都合のキャンセル)
•If cancellation is necessary due to weather, safety, or operational issues, you may receive a full refund or an option to reschedule.
Modification Policy
•We will try to accommodate changes in time or date if requested at least 24 hours in advance.
6. Refund Processing (返金の処理)
•Stripe Payments: Refunds may take up to 10 business days. Stripe’s original transaction fees are non-refundable.
•PayPal Payments: Processed promptly, but final refund timing depends on PayPal’s policies. PayPal does not refund transaction fees.
Chargebacks & Disputes
•Stripe: A $15 dispute fee is charged per case, even if resolved in our favor. Disputes may take up to 75 days.
•PayPal: Please contact us directly before filing a claim. Most issues can be resolved quickly on our end.
7. Supported Languages & Communication (対応言語および連絡手段)
•Supported Languages: English and Japanese
•Preferred Contact Method: Email (contact@yamamototravel.com)
•Support Hours: 10:00–18:00 JST, Monday to Friday